Looks like it’s time to reach into the mailbag again – reader Selina asks for help – she’s unable to access the primary email for her LinkedIn account, and doesn’t have the password to get in.

And while I’m honored that readers think I have some sort of power (I don’t), I do get asked help-desk sorts of questions enough to put this public service note out there.

Let me show you how to reach LinkedIn’s support services.

Hard to complain…

Perhaps it’s because like all internet sites that give service away for free, LinkedIn is not eager to staff the support service for 98 million non-paying customers. (LinkedIn is saying they have 100 million accounts – a bit of a woo-hoo for that milestone! I think it is clear less than 2% of those customers use paid accounts, but my readers already know that from the March poll results here.)

So there isn’t really a “phone support line” that you can call up – that would require staff to answer the phone…

Setting your LinkedIn primary email properly

And yes, I do have to repeat my advice that LinkedIn email should go to your regular personal email account.

If for some reason you think otherwise, please read through my archive of articles on it, starting with the advice on “Changing your LinkedIn Email – Again.”

Don’t let this happen to you!

Online help

LinkedIn offers a web page in the Help Center that allows you to submit a question.

Now this is slightly different language than “submit your problem”, but I think it is the best and currently only avenue to reach someone within LinkedIn that can help you.

You can find that page here.

And yes, for this sort of question, that’s the best advice I can give.

Your mileage may vary

When I go to write these posts, I take a previous post, copy it, and then edit in my new article. Every once in a while, I find that the bolded line that I’ve used in the past is still a good line…

So yes – you may get more or less service from LinkedIn through this page. I can’t say that I have ever used it, but I have seen other reports, some positive, some negative – your mileage may vary.

To your continued success,


Steven Tylock